The evolution of in-room voice tech in hospitality

People have grown accustomed to speaking to voice assistants in their homes and cars

Jan 26, 2023

Although many hotels were initially reluctant to adopt voice assistants in guests’ rooms, tech developers say more hospitality companies are coming around to so-called “virtual concierges.”

Key takeaways

  • Tipping point is close where guests are going to start to come into a hotel room and want to turn on the lights by voice;
  • Voice assistants help short-staffed hotels by answering routine questions that the front desk would otherwise have to answer;
  • The devices can also generate revenue by prompting guests to rebook the property, stay an extra night or book a spa service.

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