BCD rebooks your room when it finds it cheaper - BCD Travel re-shops rooms after they're booked and rebooks them at a lower rate, keeps the price history for the next negotiation, and says the guest's folio and the next trip are coming into view too.

Oct 14, 2026 • Hospitality

Google lets booking sites show some guests a lower price for your room - On six of eight hotel cards we opened, the cheapest price was a customized one, marked only by an asterisk.

Oct 14, 2026 • Hospitality

Marriott's app tells guests their upgrade before arrival - A test screen in the Bonvoy app shows elite guests their place in the upgrade line two days out, moving a front-desk decision onto the guest's phone.

Oct 14, 2026 • Hospitality

Google prints someone else's price on your hotel's photo - On six of the 11 independent hotels' Google Maps cards that showed the hotel's own rate, someone else sold the room for less, and Google prints the lowest price on the hotel's photo.

Oct 12, 2026 • Hospitality

The Shortlist Effect: She found you through AI. She won't book through it. Yet. - Only 5% act on an AI recommendation without checking first. Half go straight to the website, and until the agent takes her card, that booking is yours to win..

Oct 12, 2026 • Hospitality

The apartment next to your hotel on Booking.com stopped gaining ground - Booking.com listed 8% more apartments this year, but nights booked in them grew 4%, slower than the group's bookings overall for the second quarter running.

Oct 12, 2026 • Hospitality

Corporate travelers booked 16.6% more nights this year and expensed less for each one - Emburse's expense data, which it tells finance teams to use when negotiating with hotels, shows corporate volume carried the first half of 2026 and faded by summer, with growth under 2% in August.

Oct 12, 2026 • Hospitality

In China, the AI agent can already sell Marriott's afternoon tea - On Alibaba's Fliggy, Marriott has its own door for AI agents, and it sells more than rooms through it: a preview of how the big brands will meet the AI agents.

Oct 9, 2026 • Hospitality