Booking.com to repay $110 million in COVID-19 - Dutch politicians had criticized 2020 total compensation for CEO Glenn Fogel and CFO David Goulden.
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AI’s impact on non-linear customer service in hospitality - Non-linear customer service breaks away from traditional models by meeting customers anywhere they are in their journey.
Apr 15, 2024 • Hospitality
IHG launches travel planner powered by Google AI - IHG Hotels and Resorts has partnered with Google Cloud to launch an AI-powered travel planner.
Apr 12, 2024 • Hospitality
Utilizing Expedia’s ad tools for cultural event demand - New data released by Expedia Group shows the impact of its advertising tools in boosting its travel partners’ visibility and revenue during popular events.
Apr 12, 2024 • Hospitality
US: Summer hotel demand trends - Hoteliers in the U.S. are preparing for another summer of softer leisure demand, at least relative to recent years, raising the question, “where is the demand?".
Apr 12, 2024 • Hospitality
Airbnb’s summer travel trends 2024 - With searches for the Play category more than doubling this summer, guests are searching for stays that are experiences in their own right.
Apr 12, 2024 • Hospitality
European short-stay accommodation bookings continue double-digit growth - The number of guest nights spent in short-stay accommodation in Europe booked via one of four leading platforms grew by nearly 14% last year.
Apr 12, 2024 • Hospitality
Tripadvisor blocks 2 million fake reviews in 2023 - Removing fake reviews is a growing concern for regulators and businesses reliant on online reviews to maintain integrity.
Apr 12, 2024 • Hospitality
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