Luxury hotels are adding more and more guest experiences - From cooking with a Michelin-star chef to taking a chauffeured shopping spree in Singapore, hotels and resorts are offering ever-more-lavish activities for guests.

May 14, 2024 • Hospitality

Hotel giants’ ever-growing brands - Travelers today face a dizzying array of hotel brands. But why the proliferation? And how exactly do these giant corporations manage such a vast network of properties?.

May 14, 2024 • Hospitality

Las Vegas hotels defeat price-fixing class action over room rates - The plaintiffs had not shown that the hotels had made any agreement with each other to fix prices.

May 13, 2024 • Hospitality

Dynamic pricing doesn’t have to alienate your customers - Dynamic pricing, the practice of varying prices in response to shifting market conditions, has been in the news a lot recently, and not exactly for good reasons.

May 13, 2024 • Hospitality

The ‘re-rise’ of the retail travel agent - Travelers are becoming overwhelmed by the amount of information (and misinformation) on the internet, and therefore want an expert to help guide them.

May 13, 2024 • Hospitality

Cornell Research: Successful service branding - Hospitality brands today face a brutally competitive environment characterized by a “sea of sameness” that threatens to drive all brands in a race to the bottom.

May 13, 2024 • Hospitality

The future of revenue managers in the age of AI co-pilots - In the rapidly evolving landscape of hospitality revenue management, artificial intelligence has emerged not just as a tool, but as a potential co-pilot.

May 13, 2024 • Hospitality

The challenges facing Expedia's new boss - Last weekend, Expedia Group's consumer brands around the world experienced an outage that rendered their websites inaccessible and disrupted internal operations.

May 13, 2024 • Hospitality