Airbnb looking to AI for "hotel front desk" feature - Hotels have front desks; Airbnb doesn't. That's why the company is looking to build the "ultimate AI concierge" to improve customer service.

May 12, 2023 • Hospitality

Marriott wants everyone to know it’s more than just a hotel chain - The company is taking an educational approach to its advertising to showcase the various experiences across its offerings.

May 12, 2023 • Hospitality

Beyond the hype: The rise of conversational AI in hospitality - ChatGPT was many years in the making, and a direct result of the failures of voice search and chatbots that ushered in this next era of conversational AI.

May 12, 2023 • Hospitality

Growth of travel fuels Amadeus’ Q1 performance - The company reported a strong start to the year across its distribution, IT solutions and hospitality business units.

May 10, 2023 • Hospitality

Hospitality tech expands reach into class rooms - The use of hospitality technology has extended to hospitality schools due to the increase demand for tech advancements from travelers.

May 10, 2023 • Hospitality

Attribute-based room selling isn't without challenges - Critics argue that ABS can lead to confusion and complexity for customers, who may be overwhelmed by the number of options available.

May 9, 2023 • Hospitality

Hilton campaign puts the spotlight on its employees - "Every Job Makes the Stay" highlights the importance of its employees and their work in creating memorable experiences for guests.

May 9, 2023 • Hospitality

Women occupy only a quarter of top positions in U.S. hotel companies - Report highlights lack of diversity in leadership roles within the hospitality industry, despite women comprising the majority of the workforce.

May 9, 2023 • Hospitality