EU's Digital Markets Act (DMA) changes Google Search, but not as hoteliers expected - The new legislation was intended to level the digital playing field for hotels, but so far it seems to be having the opposite effect.

Jun 18, 2024 • Hospitality

Almost every hotel or resort customer reads guest reviews - New research from Accor in Europe examines the growing importance of guest reviews and ratings when booking a hotel stay.

Jun 17, 2024 • Hospitality

Travel agents are back - Millennials and Gen Zers in particular are fueling a travel boom - but they don't want to plan their own trips.

Jun 17, 2024 • Hospitality

HSMAI launches Certified Hotel Sales Leader (CHSL) Certification - The program recognizes the expertise of hotel sales managers and focuses on the latest sales and commercial strategies.

Jun 17, 2024 • Hospitality

Hoteliers not happy with Booking.com's new prepayment policy - The OTA has begun to eliminate prepayment plans from hotels and replace them with Payments by Booking (PbB) - at a much higher cost.

Jun 17, 2024 • Hospitality

Skyscanner reports significant growth in Indian market - India emerges as one of Skyscanner's top five markets, driven by a surge in both international and domestic travel searches.

Jun 13, 2024 • Hospitality

There is no single version of a Booking.com landing page - The company is famous for its experimentation process, which results in quadrillions of variations of its Booking.com landing page at any given time.

Jun 13, 2024 • Hospitality

Booking.com delays launch of virtual credit card in Greece - The company backs down after uproar over adding virtual card commission to existing taxes for Greek hoteliers.

Jun 13, 2024 • Hospitality