Airbnb looking to AI for "hotel front desk" feature - Hotels have front desks; Airbnb doesn't. That's why the company is looking to build the "ultimate AI concierge" to improve customer service.

May 12, 2023 • Hospitality

Hilton campaign puts the spotlight on its employees - "Every Job Makes the Stay" highlights the importance of its employees and their work in creating memorable experiences for guests.

May 9, 2023 • Hospitality

Restaurants embrace premium reservations - Premium reservations are likely to become an increasingly common offering in the restaurant industry.

May 8, 2023 • Hospitality

Hilton’s ambitions for a hotel-apartment hybrid - The company is expected to announce a new apartment hotel brand within the next couple of months.

May 1, 2023 • Hospitality

Are digital gratuities the way to go for hospitality industry? - Industry executives say ‘no’ to mandatory tipping, but wonder who carries cash anymore.

Apr 26, 2023 • Hospitality

How Mandarin Oriental brings more leisure into the mix - The luxury brand is taking a more active approach to the leisure market as demand grows in that segment.

Apr 20, 2023 • Hospitality

Hotel guests want more than cake for special occasions - Travelers looking to commemorate a special occasion these days are looking to go well beyond the basics.

Mar 30, 2023 • Hospitality

Accor increasingly looking to non-room revenue growth - With its lifestyle brands, the share of wallet is much more geared to spending time in hotels and on experiences.

Mar 30, 2023 • Hospitality