Tripadvisor launches AI-powered hotel review summaries - AI-powered summaries enable travelers to quickly discover hotels’ key features - plus, new updates to AI-powered travel planning product.

Oct 25, 2023 • Hospitality

Seamless experiences top of mind for luxury travelers - A new survey of luxury consumers finds that 68% of respondents are willing to pay more for perks that allow them to skip lines and avoid crowds.

Jan 9, 2024 • Travel

Greek hoteliers react to Booking.com's new payment policies - The OTA requires hosts to use a virtual card to secure reservations, eliminating the ability to request a deposit.

May 10, 2024 • Hospitality

Hotels rush to comply with California’s junk fee laws - California's action is forcing all U.S. hotels to be transparent about their pricing, setting a new benchmark for price comparisons that may soon be adopted nationwide.

Jun 24, 2024 • Hospitality

How Accor prioritizes talent well-being - In a rapidly evolving world, the company prioritizes the well-being of its talent through innovative strategies that redefine work-life balance and promote health and wellness.

Jan 23, 2025 • Hospitality

The new permission to exist - Why hotels must earn visibility and relevance in an AI-mediated booking world.

Oct 15, 2025 • Hospitality

Robots are changing the face of customer service - Robots like Hilton’s “Connie” are already handling guest experiences in hotels, restaurants, and shops around the world.

Mar 23, 2023 • Hospitality

How ChatGPT can help boost direct bookings - AI can help hoteliers tailor their messages to specific audiences, boost efficiency, and save time throughout the process.

Jun 16, 2023 • Hospitality