Mysterious leak of Booking.com reservation data used to scam customers - Somehow, scammers keep accessing customer reservation details, other private data.

Feb 9, 2023 • Hospitality

Act like a retailer, not a hotelier - A new consumer travel study reveals multiple gaps, namely the lack of simplified and intuitive experiences, easy support and transparency.

Apr 19, 2023 • Hospitality

Most corporates now using AI to manage business travel - Nearly 70% of companies are using traditional AI and other "new technology" to manage some aspects of business travel.

Oct 17, 2023 • Travel

U.S. Holiday travel takes off again - Nearly half of Americans intend to travel between Thanksgiving and mid-January, with a larger share taking trips beyond only visiting family and friends.

Nov 2, 2023 • Travel

Hoteliers face trends in de-globalization - Trends toward “de-globlization” are expected to be a major concern among hoteliers around the world in 2024.

Jan 4, 2024 • Hospitality

Expedia boosts app user experience, loyalty offerings - The travel booking app now uses AI to summarize reviews and offer customers detailed property information.

Nov 14, 2024 • Hospitality

How to optimize your hotel for AI search - By enhancing your hotel's online presence, you increase your chances of ranking higher when potential guests use AI tools to plan their travel.

Feb 5, 2025 • Marketing

Sustainability in hospitality: The shift towards standardized ESG reporting - How the industry’s collaboration with IFRS is shaping the future of sustainable hospitality and financial accountability.

Mar 10, 2025 • Hospitality