Hospitality takes the hardest hit from Google’s AI search shift - AI-generated answers are reshaping online visibility as traffic to cafes, pubs, and hotels declines sharply.

Oct 20, 2025 • Marketing

The future of business travel payments is going digital — and fast - How Visa and the travel industry are reshaping B2B payments for a more seamless global experience.

Dec 5, 2025 • Travel

Airbnb looking to AI for "hotel front desk" feature - Hotels have front desks; Airbnb doesn't. That's why the company is looking to build the "ultimate AI concierge" to improve customer service.

May 12, 2023 • Hospitality

Sustainability still not a priority for UK business travelers - Business travelers in the UK prioritize cost and convenience over environmental concerns when booking travel, according to a new report.

Jul 17, 2023 • Travel

EU set to block Booking’s purchase of Etraveli - Regulators are concerned deal would consolidate US travel site’s market position and hurt rivals.

Sep 5, 2023 • Hospitality

How Booking.com's visibility booster torpedos your direct booking strategy - With both “free room upgrade” and “free breakfast” add-ons, you are allowing Booking.com to undercut you and all other OTAs.

Sep 26, 2023 • Hospitality

U.S. hotel profitability reflects gains in corporate demand and groups - A recent increase in U.S. hotel labor costs reflects a normalizing business mix and significant gains in group demand.

Nov 9, 2023 • Hospitality

How to reshape loyalty for a new travel landscape - McKinsey research finds that experience - far more than tangible, “earn and burn” benefits - is what wins customers’ loyalty.

Nov 29, 2023 • Hospitality