Will Operator give hotels the edge or strengthen OTAs? - OpenAI’s latest tool, Operator, promises to reshape travel booking - can hotels leverage AI to reclaim direct control, or will OTAs continue to dominate?.

Mar 11, 2025 • Hospitality

Are travel companies breaking the law on drip pricing? - Despite the DMCC Act’s mandate for upfront pricing, major travel companies are still obscuring mandatory fees - leaving consumers misled and out of pocket.

May 21, 2025 • Hospitality

Are travel companies breaking the law on drip pricing? - Despite the DMCC Act’s mandate for upfront pricing, major travel companies are still obscuring mandatory fees - leaving consumers misled and out of pocket.

May 21, 2025 • Hospitality

OpenAI's European AI charity is Booking.com's SME sales funnel - The SME AI Accelerator promises to close Europe's AI skills gap. It will also deliver 20,000 pre-qualified leads to Booking.com for Business.

Jan 29, 2026 • Hospitality

Hyatt now discloses resort fee up-front - Marriott, Hyatt, and MGM Resorts still face some outstanding grievances from some consumer advocates and government representatives.

Aug 30, 2023 • Hospitality

Google on the power of generative AI for travel marketers - Google’s industry director for travel, Susie Vowinkel, explains some of the critical generative AI-powered functionalities the search giant offers for travel marketers.

Dec 12, 2023 • Travel

How your TripAdvisor ranking is calculated - Tripadvisor has adapted over the years, introducing new ways of ranking and sorting properties to improve the guest's experience when searching for hotels.

Jan 24, 2024 • Marketing

How Airbnb fails to protect its guests from hidden cameras - A months-long CNN investigation found that Airbnb has worked to hide thousands of complaints about properties with hidden indoor security cameras.

Jul 11, 2024 • Hospitality

One of America's richest cities sinks in massive hotel debt - San Francisco's tourism industry struggles to recover to pre-pandemic levels while other parts of the country bounce back.

Aug 14, 2024 • Hospitality

One of America's richest cities sinks in massive hotel debt - San Francisco's tourism industry struggles to recover to pre-pandemic levels while other parts of the country bounce back.

Aug 14, 2024 • Hospitality