Trip.com expects Chinese outbound travel to gain momentum in Q2 - The country’s outbound travel is expected to start to pick up in the second quarter when flight capacity gradually recovers.

Mar 9, 2023 • Travel

How Airbnb uses social listening and Booking.com not - Airbnb was ready to pick up the ball after Booking.com provided customers with a house that didn’t actually exist.

Jun 13, 2023 • Marketing

Expedia's road less travelled - A charismatic spot for the OTA portrays the adventures of a plethora of tourists from the unique perspective of their suitcases.

Jul 25, 2023 • Marketing

Demand surges for meetings and events at U.S. hotels - Smaller corporate groups show preference for select-service over luxury hotels.

Jul 27, 2023 • Travel

How to stay on top of your guest feedback - When it comes to running a successful hotel, keeping a finger on the pulse of guest feedback is an absolute must.

Jul 27, 2023 • Hospitality

US hotel loan defaults could rise on falling leisure stays, climbing costs - As the surge in travel after the pandemic wears off, demand is shifting away from pricey leisure stays and towards lower-rated group business travel.

Sep 22, 2023 • Hospitality

The Michelin Guide will start ranking hotels - As part of an aggressive global expansion strategy, the famed restaurant reviewer is bringing “keys” - not stars - to the lucrative hotel industry.

Oct 6, 2023 • Hospitality

Managing sustainability challenges in hospitality - According to Deloitte, hotels have many proven ways to minimize environmental impact, with emerging innovative technologies further advancing sustainability efforts.

Mar 20, 2024 • Hospitality