How generative AI will change sales - Digital and inside sales continue to take over many tasks that field salespeople used to do, especially for familiar purchases.

Apr 4, 2023 • Hospitality

The value of a contact center - Online, it can be difficult to appreciate the nuances of a hotel, the difference in a deluxe and premium room, for example, or why the suite or package is worth the extra cost.

Dec 7, 2023 • Hospitality

US hotel performance dips - NFL playoff games, primary elections and other events boosted hotel revenues in some markets, but U.S. hotel performance overall was down for the week ending Jan. 20.

Jan 29, 2024 • Hospitality

Will Operator give hotels the edge or strengthen OTAs? - OpenAI’s latest tool, Operator, promises to reshape travel booking - can hotels leverage AI to reclaim direct control, or will OTAs continue to dominate?.

Mar 11, 2025 • Hospitality

Why guest segmentation matters more than ever for hotels - With shifting guest expectations and economic uncertainty, segmentation isn’t just a marketing upgrade - it’s a business imperative.

May 23, 2025 • Hospitality

Google signals deeper AI ambitions in travel - As agentic systems expand, Google eyes travel, commerce, and in-car experiences as next growth frontiers.

Oct 30, 2025 • Hospitality

Condé Nast Traveler's travel trends 2023 - Travelers will be going one step further by having a lasting positive impact on the places and people we visit.

Jan 9, 2023 • Travel

How to adapt to the digitization of hospitality - Digitization is transforming the hospitality industry and impacting customer behavior, necessitating new marketing strategies for hoteliers.

Feb 28, 2023 • Marketing