To drive direct hotel bookings, think like a retailer - Adopting a retail mindset helps hotels compete with OTAs by offering flexible, value-driven experiences that guests can control.

Apr 21, 2025 • Hospitality

The hotel discovery layer: AI search and the disappearing review - Reviews used to inform the choice. Now they inform the AI that informs the choice.

May 6, 2026 • Hospitality

Expedia shows you the price of moving up its results before you pay it - Pay a bit more commission and your listing climbs the OTA's results — Expedia even shows you the new spot before you commit.

Aug 3, 2026 • Hospitality

Expedia shipped the AI that answers for your hotel. It also offers your guest the extra night. - Expedia's October 28 release lets its AI answer your guest's questions before and after she books, using her own reservation, and has Hotels.com offer her the extra night as her stay ends.

Oct 30, 2026 • Hospitality

Booking Holdings' hotel bookings finally eclipse pre-pandemic levels - The company delivered a Q4, driven by changes in its payments strategy and digital booking capabilities, notably its mobile app.

Feb 24, 2023 • Hospitality

How hotels revenue-manage different room types - As hotel demand returns to pre-pandemic patterns and guest behaviors evolve, hoteliers are working out how to best price different room types.

Apr 25, 2023 • Hospitality

The returning Chinese traveler is evolving - Although they did not travel internationally over the past three years, they continued to travel domestically and explore new offerings.

May 10, 2023 • Travel

China bookings to return to pre-pandemic level by early 2024 - The recovery is well on its way according to Agoda data, and is expected to close the gap by end of this year, beginning next year.

Jun 16, 2023 • Travel