The power of choice in upselling - Why empowering travelers with upgrade options drives revenue, satisfaction, and loyalty.

Mar 27, 2025 • Hospitality

Why AI falls short on personalization in hospitality - Despite its speed and efficiency, AI often lacks the emotional intelligence guests crave - and that gap could cost hotels loyalty and revenue.

May 15, 2025 • Hospitality

Hotels worldwide face persistent staffing crisis - Low pay, poor conditions, and external pressures keep skilled workers away from the industry.

Sep 11, 2025 • Hospitality

BCD forecasts firm hotel rate growth as shifting demand reshapes 2026 pricing - Stronger corporate and group demand contrasts with softening leisure, driving uneven ADR inflation.

Nov 24, 2025 • Hospitality

AI becomes a baseline expectation for hotel operations - Near-universal adoption shows AI has moved from experimentation to an operational requirement.

Jan 30, 2026 • Hospitality

Bleisure travel moves into the mainstream of corporate travel - More professionals are extending business trips, creating new demand patterns for hotels.

Mar 13, 2026 • Travel

Accor on designing hotels for locals - Accor's CEO of Accor Sébastien Bazin strongly suggests that hotels today should be designed for locals.

May 17, 2023 • Hospitality

Is Google’s Search Generative Experience (SGE) the end of organic search for hotels? - The new search experience incorporates AI capabilities and conversational functionality into the Google search results.

Jun 12, 2023 • Marketing