OTAs caught overcharging travelers from Bay Area - An investigation shows that hotel booking sites charge San Franciscans up to $500 more per night for the same rooms than travelers from less affluent cities.

Jan 14, 2025 • Hospitality

How Marriott is redefining loyalty and personalization - Chief customer officer Peggy Roe on how the loyalty program touches every part of the Marriott experience.

Dec 4, 2024 • Hospitality

Expedia pulls hotel content from Hopper - The company is pulling its hotel and vacation rental supply from Hopper, charging the rival OTA with taking advantage of consumers.

Jul 13, 2023 • Hospitality

Revenue from direct hotel bookings grew by 60% in 2024 - A new report by SiteMinder reveals that hotel websites outperformed all other booking sources in driving revenue per booking in 2024.

Jan 23, 2025 • Hospitality

Hotels must embrace MCP to stay competitive in the age of AI assistants - How the Model Context Protocol could redefine hotel distribution and direct bookings.

Dec 3, 2025 • Hospitality

Airbnb is getting serious about boutique hotels - Independent properties move center stage as Airbnb seeks new growth.

Sep 18, 2025 • Hospitality

Sonder shuts down after Marriott deal collapse - The once-hyped hospitality disruptor ends operations amid financial strain and failed integration.

Nov 11, 2025 • Hospitality

Google shifting to AI-powered bidding for Hotel Ads - The company is retiring its commission-based bidding for Hotel Ads in October 2024, replacing it with tROAS and Performance Max.

Feb 8, 2024 • Marketing