Booking.com supervised for a year due to multiple data leaks - The Dutch Data Protection Authority (AP) had the OTA under tightened supervision due to delayed reporting of data breaches.

Apr 4, 2024 • Hospitality

Hotels.com’s new AI chatbot falls short of expectations - Despite a sleek interface and smart filter features, early testing reveals the chatbot struggles with accuracy and lacks key trip-planning functionality.

May 21, 2025 • Hospitality

Deloitte on facing travel's future - The company’s Future of Consumer forecasts that the changes of the past 20 years “will pale in comparison to the paradigm shift we are about to see in the coming decade”.

Apr 12, 2024 • Travel

Airbnb on becoming the perfect concierge - How the platform’s shift from bookings to full-service travel could reshape guest expectations - and what it means for hotels.

May 15, 2025 • Hospitality

Airbnb is rethinking experiences, again - The company’s pause in onboarding new experiences has raised questions about its long-term strategy.

Apr 18, 2023 • Hospitality

Hospitality industry won't win 'junk fee' fight - The junk fee issue has gone mainstream and the hospitality industry has no choice in how to respond.

Aug 2, 2023 • Hospitality

Uber reportedly weighing purchase of Expedia - Shares of Expedia Group surged after the Financial Times reported that ride-hailing giant Uber was considering acquiring the travel-booking platform.

Oct 21, 2024 • Hospitality

OTAs face headwinds from a slowdown in travel - Booking.com and Expedia are experience slowing travel growth as cash-strapped consumers become more cost-conscious and seek "value play" vacations.

Sep 13, 2024 • Hospitality