The art of intentional hospitality - How design restraint, sensory storytelling, and quiet technology are redefining what it means to feel welcome.

Oct 15, 2025 • Hospitality

AI’s travel gatekeepers - Booking.com and Expedia are quietly rebuilding their dominance inside AI assistants — and hotels risk losing direct access to guests all over again.

Oct 21, 2025 • Hospitality

Why OTAs struggle to scale in experiences — and what it means for hotels - The real opportunity lies not in market size, but in what can actually be distributed.

Apr 10, 2026 • Hospitality

U.S. hotel performance decline continues in January - January U.S. hotel occupancy was 52.8%, down slightly from 53.6% the month prior and 3 percent below 2019 levels.

Feb 23, 2023 • Hospitality

ChatGPT has a long way to go until it can plan a seamless trip - Yet, some in the industry worry that as systems like ChatGPT improve, they might put travel advisers out of business.

Mar 17, 2023 • Travel

Booking.com on helping independent hotels in APAC - The key takeaways from a study by EY-Parthenon covering Australia, Japan and South Korea.

Mar 31, 2023 • Hospitality

Google to become more "visual, snackable, personal, and human" - The company is making significant changes to its search engine to enhance the user experience.

May 8, 2023 • Marketing

Death of business travel has been greatly exaggerated - The pandemic has led to a significant decrease in business travel, but experts suggests that this may be just temporary.

May 8, 2023 • Travel