Alibaba folds travel app into core business amid strategic overhaul - Travel app Fliggy merges with Alibaba’s main e-commerce unit as the company streamlines operations and refocuses on user-centric services in a tightening market.

Jun 24, 2025 • Hospitality

Kayak debuts AI mode for natural language travel search - The travel search giant brings natural language search to its main platform, letting travelers plan trips by simply typing what they want.

Oct 16, 2025 • Hospitality

European hoteliers remain cautious of road ahead, according to Booking.com - Rising energy costs and ongoing macroeconomic uncertainty are two of the biggest concerns shared by businesses across Europe.

Jan 23, 2023 • Hospitality

Six hotel guest communication tips - Because today’s guests leverage a variety of channels, the hotel guest communication tips cover email, text messaging, and web.

Mar 3, 2023 • Hospitality

How to optimize your Google Hotel profile for more direct bookings - Google Hotels metasearch engine has achieved a market penetration of almost 85%, and has become a vital channel for helping hotels increase their direct sales.

May 17, 2023 • Hospitality

Airbnb's 'ultimate AI concierge' targets summer 24 launch - The company is working on an AI "concierge" that can learn about a user over time.

Jul 6, 2023 • Hospitality

Five ways traveler expectations have evolved - New Amadeus research uncovers what’s topping traveler wish lists now and how the industry can adapt.

Sep 19, 2023 • Hospitality

Investing in travel drives business growth - Forward-thinking organizations are leaning in to travel as a driver of growth, according to a new report by Amex GBT and Harvard Business Review.

Sep 22, 2023 • Travel