Booking.com’s cancellation practices leave travelers at risk - Third-party booking headaches expose systemic weaknesses in online travel platforms.

Dec 9, 2025 • Hospitality

Google tightens its grip on travel demand - Agentic AI shifts control of bookings toward platforms that own traveler context.

Mar 26, 2026 • Hospitality

How Europe’s Digital Marketing Act hurts hotels - Three months after implementation, Google Hotel Ads click-through data showed a 30% drop in traffic in EU markets affected by DMA implementation.

May 8, 2024 • Hospitality

ChatGPT is changing how hotels talk to guests - The next wave of guest engagement isn’t about selling — it’s about showing up in the conversation.

Oct 31, 2025 • Hospitality

Google’s message to hoteliers: visibility now depends on intent, not just keywords - Why hotel discovery is shifting toward AI-led exploration and trust-driven booking moments.

Jan 21, 2026 • Hospitality

OTA demand reshuffle accelerates - Expedia gains share while Trip.com, Hotelbeds, and Despegar surge, putting pressure on Booking.com and others.

Nov 14, 2025 • Hospitality

Booking.com under fire for privacy and security concerns - The OTA has come under fire by hotels who allege that it isn’t doing enough to protect them from becoming victims of cyberattacks on its app.

Dec 5, 2023 • Hospitality

Who is loyal - the brand or the traveler? - Hotel guests are no longer passive service recipients; they now actively contribute to shaping their own experiences.

Oct 25, 2024 • Hospitality