Who is loyal - the brand or the traveler? - Hotel guests are no longer passive service recipients; they now actively contribute to shaping their own experiences.

Oct 25, 2024 • Hospitality

Virtuoso Travel Week 2025: The new rules of luxury travel - From AI disruption to Gen Z influence, five issues shaping the future of luxury advisors.

Aug 18, 2025 • Hospitality

Online hotel bookings have tipped again towards OTAs - Expedia, Booking.com and others have retaken more than half of all online hotel bookings in the recovery era.

Apr 11, 2023 • Hospitality

Accor seeks luxury growth beyond hotels - According to the company's new chief strategist, there’s a tremendous opportunity in the evolution of hospitality above and beyond just hotels.

Feb 29, 2024 • Hospitality

How the world’s best hotels deliver exceptional customer experience - According to McKinsey, the secret to delivering exceptional customer experiences in luxury hospitality lies in cultivating a culture of excellence.

Feb 4, 2025 • Hospitality

Booking.com cuts ties with creators - The OTA’s mass termination of affiliate partnerships signals a broader shift in how major OTAs engage with content creators.

May 26, 2025 • Hospitality

What will drive hotel profits in 2024 - 2022 and 2023 were strong years for U.S. hotels, but owners and operators may face tougher profitability conditions in 2024.

Jan 15, 2024 • Hospitality

Hotel marketing trends to watch in 2025 - 12 key trends shaping the future of hospitality marketing, offering insights and strategies to elevate your brand and drive success in the year ahead.

Oct 25, 2024 • Hospitality