Hotels face rising costs for direct bookings - Digital regulations, privacy restrictions and new transparency standards are increasing the overall cost of guest acquisition for hotels.

Nov 24, 2025 • Hospitality

Booking.com under fire for privacy and security concerns - The OTA has come under fire by hotels who allege that it isn’t doing enough to protect them from becoming victims of cyberattacks on its app.

Dec 5, 2023 • Hospitality

Who is loyal - the brand or the traveler? - Hotel guests are no longer passive service recipients; they now actively contribute to shaping their own experiences.

Oct 25, 2024 • Hospitality

Travel AI spending remains pilot-led, not transformational - Despite broad adoption, most companies layer AI onto existing systems rather than redesigning workflows end to end.

Mar 3, 2026 • Travel

Review of the Expedia plugin for ChatGPT - The integration can make it significantly easier to research travel options and book a trip.

Mar 29, 2023 • Hospitality

The Chinese tourism tsunami is late - Half a year after China’s reopening, most tourism spending remains trapped at home.

Jun 12, 2023 • Travel

The rise of experiential hospitality - Integrating storytelling into hospitality environments has become a game-changer, enhancing the guest experience by making them a key part of the overall narrative.

Sep 11, 2024 • Hospitality

How the world’s best hotels deliver exceptional customer experience - According to McKinsey, the secret to delivering exceptional customer experiences in luxury hospitality lies in cultivating a culture of excellence.

Feb 4, 2025 • Hospitality