Europe’s hotel industry faces a growing skills gap - Booking.com research suggests many hotels recognize the importance of digital, sustainability, and revenue skills but are not yet investing in training.

Mar 4, 2026 • Hospitality

Amadeus: AI is connecting the entire travel journey end to end - For hoteliers, connected data and automation are reshaping how guests are discovered, booked, and served.

Mar 26, 2026 • Hospitality

When AI optimizes the wrong thing in hotel guest experience - AI can scale existing service flaws, reinforcing speed and deflection over resolution and empathy at scale.

Mar 31, 2026 • Hospitality

Accor reveals Health to Wealth white paper - Well-being must be recognized as an imperative for all if we are to maintain the equilibrium of our lives, our society, and our planet.

Jan 17, 2023 • Hospitality

TrustYou completes management buyout - The company bought back full ownership of its shares with a renewed vision and opportunity to grow.

Jan 27, 2023 • Hospitality

Ctrip to integrate Baidu’s ChatGPT-style Bot into tourism services - The Chinese OTA has become one of the first partners to trial Baidu’s ChatGPT-style ERNIE Bot ecosystem.

Feb 16, 2023 • Hospitality

FCM on AI’s potential to enhance business travel - The TMC has already piloted a solution to improve hotel data analysis using OpenAI’s platform, including extra information such as hotel quality.

Jul 3, 2023 • Travel

Travel scams and how to avoid them - One of the primary ways fraudulent third-party companies suck people in is with the promise of a deal.

Aug 1, 2023 • Hospitality