Why Expedia’s One Key reward program is bad news for hospitality - Loyalty programs will help the OTAs increase repeat business and market share at the expense of the hotel direct channel.

Jul 12, 2023 • Hospitality

The best hotels don’t sell rooms - they sell stories - The most valuable asset for a hotel is its story, and the future of hospitality belongs not to those competing on price but to those competing on meaning.

Mar 14, 2025 • Hospitality

Airbnb holds off on ChatGPT integration - CEO Brian Chesky says OpenAI’s tools aren’t ready yet as Airbnb doubles down on its own AI and social features.

Oct 23, 2025 • Hospitality

Community is the new competitive advantage in hospitality - In an AI-driven travel landscape, hotels win by creating belonging, not just efficiency.

Feb 27, 2026 • Hospitality

OTAs continue to gain hotel booking ground in 2022 - New SiteMinder report reveals performance of OTAs, wholesalers, GDS's, tour operators, DMC's and hotel-owned websites.

Feb 20, 2023 • Hospitality

Accor’s loyalty program surpasses 100 million members - Experiential rewards, sustainability initiatives, and direct bookings fuel growth - but challenges remain in catching industry giants Marriott and Hilton.

Mar 21, 2025 • Hospitality

The U.S. travel industry is heading into the summer blind - Most U.S. airlines pulled their yearly forecasts as Americans begin cutting back on travel, leaving the rest of the industry waiting to see if the slowdown will hit hotels and booking platforms.

Apr 25, 2025 • Travel

Booking.com blames hotel, but customer isn't buying it - After sharing the ordeal online, hundreds responded they had experienced a similar situation in the past with Booking.com.

Mar 5, 2024 • Hospitality