Booking.com calms hotels over delayed payments - The technical glitch that affected payments to hotel partners has been resolved, and the OTA is working to process remaining transactions.

Sep 7, 2023 • Hospitality

Expedia completes another round of layoffs - These changes to its org will ready the OTA to ‘build the world’s most loved AI powered travel apps,’ the OTA says.

Sep 7, 2023 • Hospitality

Hotels struggle recruiting high-quality sales talent - Hotel sales executives say the quality of sales and marketing candidates is worse than they saw prior to the pandemic.

Sep 7, 2023 • Hospitality

The competitive effects of online reviews on hotel demand - A new study investigates the impact of online reviews on hotel booking performance with a specific focus on the competitive effects of reviews.

Sep 7, 2023 • Hospitality

Travel agents embrace generative AI - Generative AI is already proving helpful for leisure-focused travel agencies, and its potential is enormous.

Sep 7, 2023 • Hospitality

Renting an Airbnb in NYC just got a lot harder - New rules took effect that require all hosts to ensure their listings comply with strict rules on occupancy and building codes.

Sep 7, 2023 • Hospitality

How hoteliers are balancing procurement challenges - Hotel procurement continues to face challenges due to a confluence of factors that have reshaped the landscape of the hospitality industry.

Sep 6, 2023 • Hospitality

Demand for hotel concierges higher than ever - In an era of AI chatbots, self-service kiosks and digital check-in, the concept of a traditional hotel concierge may seem somewhat antiquated.

Sep 6, 2023 • Hospitality