Airbnb plans loyalty program - The company is toying with the idea of an Amazon Prime subscription model, which he says will bring in more money to provide a better service.

May 7, 2024 • Hospitality

Booking.com faces a new investigation for allegedly misleading customers - The OTA excluded tourist taxes and surcharges from its listed prices and misleadingly claimed that hotel rooms were almost sold out.

May 28, 2024 • Hospitality

Why hotels need to rethink their Black Friday strategy - As Black Friday extends into a longer promotional period, hotels face new challenges in differentiating themselves from the dominant OTAs.

Sep 30, 2024 • Hospitality

Uber is in the hotel business now - The company moves toward an end-to-end travel platform with hotel bookings and in-stay services like room service.

May 1, 2026 • Hospitality

Hilton on innovations reigniting in-person meetings and events - Today's business travelers want to travel responsibly and look for seamless innovations that reduce the friction points around the travel experience.

Apr 4, 2023 • Travel

Attracting younger hotel guests - One key to attracting younger hotel guests is managing guest reviews, as travelers under the age of 45 are more likely to trust reviews.

Sep 15, 2023 • Hospitality

Japanese hotels sue Booking.com over payment failure - As the OTA faces reports of payment failures in Europe and Asia, some Japanese hoteliers are planning to file a class-action lawsuit against the company.

Oct 16, 2023 • Hospitality

Hotels drive demand by marketing to social, niche groups - Hotels are paying much more attention to marketing to niche groups of guests.

Nov 8, 2023 • Marketing