Delta regrets recent changes to loyalty program - The changes were roundly criticized on social media, with some Delta frequent flyers vowing to take their business elsewhere.

Oct 2, 2023 • Travel

How Gen Z is changing the travel industry - Gen Z’s growing share in the travel market continues to impact the way it operates, in many ways for the better.

Mar 18, 2024 • Travel

Sojern’s 2025 State of Destination Marketing Report - As DMOs navigate a rapidly changing digital landscape, embracing AI, data-driven strategies, and always-on marketing will be key to sustained success.

Feb 6, 2025 • Travel

Trust in travel: Tripadvisor's 2025 transparency report - A closer look at how Tripadvisor fights fake reviews, embraces AI, and champions industry collaboration to protect traveler authenticity.

Mar 19, 2025 • Hospitality

Marriott trims customer service staff - The hotel giant adjusts its engagement centers to match how guests now interact across digital and direct channels.

Nov 3, 2025 • Hospitality

Where hotel decisions form in 2026 - From channel optimization to decision-journey mapping — why distribution strategy needs to start upstream.

May 15, 2026 • Hospitality

American summer travel is looking a lot like 2019 - The number of people going through U.S. airports hit new highs last weekend, and records are certain to be broken over the Memorial Day holiday.

May 26, 2023 • Travel

What does it take for a hotel to be truly LGBTQ+ friendly? - More companies and organizations are striving to make hotel stays more welcoming to the LGBTQ+ community.

Sep 21, 2023 • Hospitality