In travel, DTC (direct to consumer) feels more like ‘difficult to compare’ - New research highlights how overwhelmed customers feel when booking travel due to newfound proliferation of offers.

Jul 23, 2024 • Hospitality

Hotelplanner AI voice hotel agents take 10,000 calls per day - The company's global AI-powered booking team handles customer calls for reservations at over one million properties worldwide.

Nov 12, 2024 • Hospitality

Traveler preferences: Human interaction vs. digital in travel - A recent Phocuswright report shows that travelers prefer human interaction over digital interfaces for certain aspects of their trip.

Nov 12, 2024 • Hospitality

Consumers in favour of sustainable travel but cost is king - The World Travel & Tourism Council today released a new report highlighting the significant gap between travelers' desire for sustainable options and their actual behavior.

Jan 28, 2025 • Travel

The rise of personal AI agents - Will AI agents bypass OTAs and directly connect consumers with suppliers, or will OTAs adapt and dominate the space?.

Feb 13, 2025 • Hospitality

UK: Direct hotel bookings gain ground - Perception of hotel websites offering best rates rises to 32%, while trust in OTAs declines to 36%.

Mar 31, 2025 • Hospitality

Duetto acquires hotel benchmarking platform HotStats - Strategic acquisition combines financial benchmarking and AI-driven insights for comprehensive profitability solutions in hospitality.

Apr 10, 2025 • Hospitality

IDeaS announces advanced demand forecasting solution - Empowering hotel marketers to turn forecast data into revenue-driving campaigns with AI-powered precision.

Apr 23, 2025 • Hospitality