China new year travel spending beat pre-COVID levels - The figures are likely a relief for policymakers as China grapples with multiple challenges including a plunging stock market and declining property values.

Feb 20, 2024 • Travel

The ‘cobots’ that carry guest luggage - The hospitality industry has seen a flurry of robotics companies attempt to automate hotel tasks. Some are catching on - others, less so.

Apr 2, 2024 • Hospitality

Tripadvisor blocks 2 million fake reviews in 2023 - Removing fake reviews is a growing concern for regulators and businesses reliant on online reviews to maintain integrity.

Apr 12, 2024 • Hospitality

The Google Hotels funnel - An in-depth look at the metasearch funnel from the highest, least understood level, where your prospects are, to the lowest level, where the bookings you receive take place.

Apr 25, 2024 • Hospitality

Cornell Research: Successful service branding - Hospitality brands today face a brutally competitive environment characterized by a “sea of sameness” that threatens to drive all brands in a race to the bottom.

May 13, 2024 • Hospitality

How Hilton is courting small- and medium-sized businesses - The company needed a way to “recognize and reward” the guests making up 85% of its business transient segment.

May 22, 2024 • Travel

Hotel rooms go high-tech with streaming - Hotels can now offer guests an enhanced in-room entertainment experience that mirrors the sophistication of their home setups.

Jun 7, 2024 • Hospitality

Chinese travel preferences are evolving - Buoyed by falling airfares, Chinese travelers are booking more overseas trips for the National Day 'Golden Week' holiday period.

Oct 1, 2024 • Travel