Booking.com customers targeted by scam emails - The OTA strenuously denied its system has been hacked and blamed the email systems of its partner hotels.

Oct 24, 2023 • Hospitality

Who is loyal - the brand or the traveler? - Hotel guests are no longer passive service recipients; they now actively contribute to shaping their own experiences.

Oct 25, 2024 • Hospitality

Travel Tuesday is real - and growing - You’ve heard of Black Friday. But today’s consumers increasingly shop for trips on Travel Tuesday. How can travel industry players benefit from this trend?.

Nov 5, 2024 • Travel

Booking.com cuts ties with creators - The OTA’s mass termination of affiliate partnerships signals a broader shift in how major OTAs engage with content creators.

May 26, 2025 • Hospitality

Google clarifies its agentic AI booking strategy - The company signals a partnership-first approach as AI-driven booking reshapes travel distribution.

Nov 21, 2025 • Hospitality

Biometric-driven travel. The future of seamless travel - How AI, Digital IDs, and automation are transforming the travel experience.

Mar 10, 2025 • Travel

What will drive hotel profits in 2024 - 2022 and 2023 were strong years for U.S. hotels, but owners and operators may face tougher profitability conditions in 2024.

Jan 15, 2024 • Hospitality

Accor seeks luxury growth beyond hotels - According to the company's new chief strategist, there’s a tremendous opportunity in the evolution of hospitality above and beyond just hotels.

Feb 29, 2024 • Hospitality