Ctrip to integrate Baidu’s ChatGPT-style Bot into tourism services - The Chinese OTA has become one of the first partners to trial Baidu’s ChatGPT-style ERNIE Bot ecosystem.

Feb 16, 2023 • Hospitality

Shiji adds new F&B mobile ordering solution - Shiji Digital Dine is now available for Infrasys POS customers worldwide, helping hotels improve service quality and increase revenue potential.

Jun 15, 2023 • Hospitality

Tipping culture is out of control - As the negative sentiment takes hold, some businesses are opting out of digital touch-screen payment systems with predetermined options.

Jul 6, 2023 • Hospitality

Hotels need better skill-building in revenue strategy - Revenue managers need to get better at articulating takeaways from data rather and focusing on analysis that can help the entire commercial operation.

Jul 20, 2023 • Hospitality

Trip.com unveils TripGenie - By interpreting user input and responding with rich text, images, and related pages, TripGenie represents a significant step towards a “super AI assistant” for users.

Jul 26, 2023 • Hospitality

Hyatt faces lawsuit over 'junk fee' practice - A traveler advocacy organization accuses the firm of using an 'illegal' method of falsely advertising prices.

Aug 23, 2023 • Hospitality

New Mews Kiosk cuts check-in time by a third - Guests can check-in early, purchase upsells and cut their own room key using the intuitive, streamlined kiosk.

Nov 29, 2023 • Hospitality

Las Vegas hotels defeat price-fixing class action over room rates - The plaintiffs had not shown that the hotels had made any agreement with each other to fix prices.

May 13, 2024 • Hospitality