Are hotels prepared to welcome Chinese tourists? - The Chinese outbound tourist will not be the same as they were before; you have to prepare and adapt for that.

Jan 20, 2023 • Travel

Will Washington really get tougher on airlines? - Not soon enough to make your next trip less miserable, or expensive.

Feb 14, 2023 • Travel

Airline leaders focus on resilience over growth - The challenges facing airlines today offer useful lessons for hotels navigating their own uncertain operating environment.

Jun 8, 2026 • Travel

Airbnb's AI already handles 4 in 10 guest problems. Next it answers the phone. - Nineteen months after a U.S. test in English, Airbnb's support assistant resolves about 40% of all guest issues in more than 50 languages, and support cost per booking is down more than 17%..

Nov 11, 2026 • Hospitality

How to get a fuller picture of your competitors' room rates - It’s dangerous to react to room rate information without adequate context.

Jan 16, 2023 • Hospitality

Amadeus adds CO₂ emission estimates to all hotel listings - Helping travel agencies and corporates make more informed, sustainable travel choices.

Nov 7, 2025 • Hospitality

Sabre is answering the wrong question about the GDS - Its CEO says Sabre is an AI-first company, not a legacy GDS. He's probably right — and it doesn't settle the thing suppliers are actually testing: whether they still need the layer at all.

Jul 10, 2026 • Hospitality

AI won't commoditize your hotel. It commoditizes being found. - The industry is reassuring itself that AI can't flatten the guest experience. It's right — and it's guarding the wrong layer.

Jul 10, 2026 • Hospitality