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Today's Brief
Booking.com has a problem - While Booking Holdings’ ticked all the boxes with its 2023 earnings, its projected 7% growth for 2024 sharply contrasts with last year's 24%.
Feb 26, 2024 • Hospitality
OTAs gear up for fresh competition - Booking.com and Expedia are likely to start seeing more competition in future from upcoming China-based group Trip.com.
Feb 26, 2024 • Hospitality
Independent hotels need a chance to compete - Each year hotels pay more than $50 billion to OTAs like Expedia and Bookings, which control 90 percent of the online hotel marketplace.
Feb 26, 2024 • Hospitality
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Airline held liable for its chatbot giving passenger bad advice - When Air Canada's chatbot gave incorrect information to a traveller, the airline argued its chatbot is "responsible for its own actions".
Feb 26, 2024 • Travel
Last year, Airbnb guests traveled to more cities than ever before - More than 4,000 cities and towns across the globe welcomed their first Airbnb stays last year, with nearly 80% being in non-urban places.
Feb 26, 2024 • Hospitality
Advanced technologies bring about change for independent hotels - Unplanned over-bookings, front desks staffed 24/7, and marketing or finance degrees to optimize revenue will soon be a thing of the past.
Feb 26, 2024 • Hospitality
HSMAI reveals top hospitality talent trends - One of the trends is the dynamics of a multigenerational workforce – how different age groups bring unique strengths and perspectives to the table.
Feb 26, 2024 • Hospitality
Loyalty worth paying for - While paid loyalty programs in travel are still niche, they represent the most profitable and engaging approach at the pinnacle of the loyalty ladder.
Feb 26, 2024 • Hospitality
... in case you missed it, our Daily Brief February 23, 2024
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