How U.S. hotels are failing their customers - Impersonal hotel chains, terrible service and too much smart tech – US hotels are letting their customers down.

Dec 13, 2023 • Hospitality

Will hotel ‘junk fees’ become a thing of the past? - Increased scrutiny of mandatory fees is impacting how hotels advertise prices. But despite widespread support, regulating them could be complicated.

Dec 13, 2023 • Hospitality

Travel agents ‘key’ as Pacific Asia market recovers - In its new PATA Patterns 2024 trend report, the association highlights the essential role of travel agents.

Dec 13, 2023 • Hospitality

Sojern lays off staff company-wide - The digital marketing platform for hotels, attractions, destinations and airlines, laid off about 20% of its workforce last week.

Dec 13, 2023 • Hospitality

Choice Hotels goes hostile in Wyndham takeover battle - The budget hotel operator launched a hostile bid for Wyndham Hotels & Resorts and prepared for a board battle to bring the target to the negotiating table.

Dec 13, 2023 • Hospitality

Renaissance Hotels’ new AI-powered virtual concierge service - The hotel brand is the latest to adopt AI-assisted technology in a bid to personalize the guest experience.

Dec 12, 2023 • Hospitality

Kuoni to roll out new eco-label for hotels - Kuoni is bringing out a new sustainability label to display alongside its hotels online and in brochures as it targets an increase in eco-accredited properties.

Dec 12, 2023 • Hospitality

Place based marketing strategies for hotels - Best Western on how leverage hotel location in your hotel's marketing efforts to generate incremental revenue.

Dec 12, 2023 • Hospitality