Robots are changing the face of customer service - Robots like Hilton’s “Connie” are already handling guest experiences in hotels, restaurants, and shops around the world.

Mar 23, 2023 • Hospitality

SiteMinder’s hotel booking trends for 2023 - This year's report includes key market intelligence and metrics from more than 100 million reservations.

Mar 23, 2023 • Hospitality

How the world’s best hotels make you happy - How luxury hotel designers provide that unexplainable sense of relaxation and happiness.

Mar 23, 2023 • Hospitality

Airbnb used to be cool. What happened? - An open letter to Airbnb with 15 things you need to do if you want to be cool again.

Mar 23, 2023 • Hospitality

Cendyn adds new CRM Analytics reporting feature to eInsight CRM - A simplified process to transform a hotel’s marketing data into actionable insights to help drive revenue.

Mar 22, 2023 • Hospitality

STR: February U.S. hotel rates and occupancy climb - Average U.S. hotel revenue per available room and daily rates in February 2023 again topped pre-pandemic benchmarks.

Mar 22, 2023 • Hospitality

Expedia Group lays off workers - Seattle-based travel giant Expedia Group made an undisclosed number of layoffs as part of ‘strategic actions’.

Mar 22, 2023 • Hospitality

Inside the quiet rise of vegan-friendly hotels - Identifying as vegan is no longer just about consuming a diet that excludes all foods of animal origin.

Mar 22, 2023 • Hospitality