Higher operating costs could erode profitability - Hotel managers in Europe are likely to be more preoccupied by expenses in 2023.

Jan 17, 2023 • Hospitality

Marriott to shrink rooms with new “magic” bed - The company is finding new room for growth by potentially making one room into two.

Jan 16, 2023 • Hospitality

What will it take to succeed in hotel sales in 2023? - The skills required to succeed in hotel group, event, and BT sales are going to be hugely different in 2023.

Jan 16, 2023 • Hospitality

How to get a fuller picture of your competitors' room rates - It’s dangerous to react to room rate information without adequate context.

Jan 16, 2023 • Hospitality

In Europe, French and Spanish hoteliers benefit the most from OTAs - In particular independent accommodations benefit from OTAs by accruing a larger share of bookings than the market average.

Jan 16, 2023 • Hospitality

The new era of guest service isn’t just coming - it’s already here - The future of guest engagement is predominantly informed by word-of-mouth marketing shared across digital mediums.

Jan 13, 2023 • Hospitality

What's the best time to ask for reviews? - Some companies send review requests at a later point to revive customers’ memory of their experience.

Jan 13, 2023 • Hospitality

Hotels make emotion the new brand standard - Many hotels are fine-tuning what their brands stand for and how they communicate that message to guests.

Jan 13, 2023 • Hospitality