The new era of guest service isn’t just coming - it’s already here - The future of guest engagement is predominantly informed by word-of-mouth marketing shared across digital mediums.

Jan 13, 2023 • Hospitality

France set to be most visited country in the world by 2025 - New data places the country ahead of competitor, Spain, which overtook France in 2021.

Jan 13, 2023 • Travel

Global tourism industry to get boost from Chinese travelers - WTTC expects exponential growth over the next decade mainly thanks to a boost from Chinese outbound travelers.

Jan 13, 2023 • Travel

Marriott calls on U.S. to end visa delays damaging tourism - For some countries the average wait times exceed 400 days, resulting in a huge loss of travel spend.

Jan 13, 2023 • Travel

What's the best time to ask for reviews? - Some companies send review requests at a later point to revive customers’ memory of their experience.

Jan 13, 2023 • Hospitality

Apple rolling out Business Connect - The company gives small businesses a direct link to its Apple Maps listings and a way around Google.

Jan 13, 2023 • Marketing

TikTok's influence on travelers increased by 10% in 2022 - Many business’ in the travel sector have used TikTok to reach a global audience due to the nature of the app.

Jan 13, 2023 • Marketing

Hotels make emotion the new brand standard - Many hotels are fine-tuning what their brands stand for and how they communicate that message to guests.

Jan 13, 2023 • Hospitality