How tech can unlock the promise of travel - How AI can write the next chapter of the travel industry and deliver the seamless experience customers want.

Oct 4, 2023 • Travel

Implementing an ESG plan in the hotel sector - Many organizations feel they need to do something to address their sustainability agenda, but where to start?.

Feb 29, 2024 • Hospitality

Gen Z gives some hotels a surprising boost - Some hoteliers who cater to Gen Z are seeing many of today's young people spend more of their discretionary income on travel than millennials did.

May 16, 2024 • Hospitality

Are hotel guests getting more difficult these days? - Many hoteliers buy into the illusion that guests are increasingly rude and difficult, reinforcing these stereotypes to frontline customer service staff.

Jul 11, 2024 • Hospitality

Chinese women lead the future of luxury travel - A new report reveals how Chinese women are changing the way they view travel and redefining luxury travel.

Aug 5, 2024 • Travel

How to excel with data-driven leadership - McKinsey on how companies can benefit from the data dividend and become truly data-driven businesses.

Oct 22, 2024 • Hospitality

Airbnb is ramping up lobbying to overturn NYC's rental restrictions - The company spends millions on political campaigns in New York to oppose short-term rental restrictions that cut more than 80% of its listings in the city in one year.

Jan 17, 2025 • Hospitality

The power of choice in upselling - Why empowering travelers with upgrade options drives revenue, satisfaction, and loyalty.

Mar 27, 2025 • Hospitality