Two currencies are now fighting for the same hotel booking - Chains push their points to pull guests direct; banks push their points to pull the same booking into their own portal. Same guest, two currencies, opposite destinations — and whose points win decides who controls the channel.

Jun 26, 2026 • Hospitality

Is the travel industry taking self-service too far? - Travelers don’t hate the whole do-it-yourself movement - just parts of it.

May 4, 2023 • Travel

London remains top European city for meetings and events - London has retained its position as the top European destination for meetings and events, according to data from Cvent.

May 26, 2023 • Travel

A new frontier for travel scammers: AI-generated guidebooks - Shoddy guidebooks,compiled with the help of generative artificial intelligence, have proliferated in recent months on Amazon.

Aug 8, 2023 • Travel

Labor challenges drive hotel tech advancements - Especially with younger generations, there’s an expectation that the technology in place will be easy to use and will get tasks done quickly.

Oct 13, 2023 • Hospitality

Why US travelers are snubbing budget airlines - Major US airlines posted big Q3 2023 profits, but their low-cost counterparts' earnings suffered. Is this the beginning of the end of budget carriers.

Nov 21, 2023 • Travel

How Taylor Swift is changing travel - The megastar not only had a transformative effect on the music and entertainment industries, but also drastically shaped the world of travel.

Nov 28, 2023 • Hospitality

How US holiday travelers differ by generation - A survey by Deloitte shows that for all generations of travelers, spending time with family and friends is a major motivator.

Nov 30, 2023 • Travel