How AI is rewriting the hotel booking journey - The Boston Consulting Group on how hotels can stay visible, engaged, and bookable in the age of conversational travel planning.

Jun 26, 2025 • Hospitality

Expedia sharpens its hotel pitch as OTAs diverge on strategy - How the shifting tactics of online travel agencies are reshaping hotel visibility and demand in 2026.

Nov 13, 2025 • Hospitality

Switzerland’s luxury tourism boom: Profitable, but at what cost? - As Switzerland caters to the ultra-wealthy, concerns rise over affordability, local impact, and the changing character of its alpine resorts.

Mar 4, 2025 • Travel

How Expedia and Booking.com now work inside ChatGPT - OpenAI's new integrations turn AI conversations into live hotel searches — signaling a new discovery and booking frontier for hoteliers.

Oct 8, 2025 • Hospitality

The PMS era is ending - Operations is no longer where the property-level system matters most. Commerce is..

May 11, 2026 • Hospitality

Booking.com slams EU over ‘dumb’ regulations - Glenn Fogel says EU rules have forced the group to allow hotel companies to offer lower prices on their own websites than on Booking.com.

Jun 26, 2024 • Hospitality

There is something wrong at Booking.com - Many Booking.com accommodation partners have faced silence from the company as they’ve chased payments for months while struggling to keep businesses afloat.

Oct 4, 2023 • Hospitality

Rethinking the Hotel PMS - Mews, Cloudbeds, and Apaleo are betting billions on very different futures.

Jan 29, 2026 • Hospitality