OpenAI plans to take a cut of customers’ AI-aided discoveries - Examining a potential shift in how AI value is monetized for commercial customers.

Jan 23, 2026 • Hospitality

Hilton tests new ways to personalize guest bookings - Attribute-based shopping, meaning knowing the types of rooms or amenities a guest prefers, will lead to “powerful personalization.

Mar 30, 2023 • Hospitality

Fake Booking.com messages cost hotels more than money - Phishing scams targeting guests are on the rise - leaving hotels to deal with the fallout, from lost trust to unexpected financial strain.

Jun 5, 2025 • Hospitality

Booking.com is changing its sustainability program - In anticipation of upcoming regulatory changes the OTA is adapting its approach to focus more on third-party certification.

Mar 21, 2024 • Hospitality

Expedia to cut 1,500 jobs as travel demand fades - The job cuts are part of the OTA's broader restructuring plans as travel demand continues to moderate around the world.

Feb 27, 2024 • Hospitality

PwC: Evolving revenue models reshape the UK hotel sector - How changing guest behaviour and constrained supply are pushing operators toward new formats and smarter income strategies.

Nov 18, 2025 • Hospitality

Booking.com’s review scoring gets a major update - The OTA is making significant changes to its review scoring system, prioritizing recent reviews over a simple average in its calculations.

Dec 13, 2024 • Hospitality

Inside Booking.com’s decision to drop small affiliates - A cost-cutting move to reduce fraud and improve efficiency has left thousands of small partners scrambling - and raised questions about the future of affiliate marketing in travel.

Jun 2, 2025 • Hospitality