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Today's Brief
How U.S. hotels are failing their customers - Impersonal hotel chains, terrible service and too much smart tech – US hotels are letting their customers down.
Dec 13, 2023 • Hospitality
International travelers could return to the US in 2024 - A weakening U.S. dollar and normalizing travel environment means major gateway cities across the country can expect to see more inbound international travel in 2024.
Dec 13, 2023 • Travel
Do you want ‘classic luxury’ or ‘lifestyle luxury’? - Travelers face a ‘confusing sea of sameness’ as new hotel brands keep popping up, with hotel executives insisting each of them has a different “brand essence”.
Dec 13, 2023 • Hospitality
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Choice Hotels goes hostile in Wyndham takeover battle - The budget hotel operator launched a hostile bid for Wyndham Hotels & Resorts and prepared for a board battle to bring the target to the negotiating table.
Dec 13, 2023 • Hospitality
Will hotel ‘junk fees’ become a thing of the past? - Increased scrutiny of mandatory fees is impacting how hotels advertise prices. But despite widespread support, regulating them could be complicated.
Dec 13, 2023 • Hospitality
Travel agents ‘key’ as Pacific Asia market recovers - In its new PATA Patterns 2024 trend report, the association highlights the essential role of travel agents.
Dec 13, 2023 • Hospitality
Meet hotel guests where they are - Meeting guests where they are means providing them with seamless, intuitive mobile experiences from pre-arrival to departure.
Dec 13, 2023 • Hospitality
Sojern lays off staff company-wide - The digital marketing platform for hotels, attractions, destinations and airlines, laid off about 20% of its workforce last week.
Dec 13, 2023 • Hospitality
... in case you missed it, our Daily Brief December 12, 2023
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