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Today's Brief
Robots are changing the face of customer service - Robots like Hilton’s “Connie” are already handling guest experiences in hotels, restaurants, and shops around the world.
Mar 23, 2023 • Hospitality
Younger travelers more worried about risks of business trips - Despite the relaxing of most Covid-related travel restrictions, the spectre of Covid is still hanging over business travel.
Mar 23, 2023 • Travel
SiteMinder’s hotel booking trends for 2023 - This year's report includes key market intelligence and metrics from more than 100 million reservations.
Mar 23, 2023 • Hospitality
Shiji Group
Guest Reviews Like Never Before
We analysed a full year's worth of guest review data in five global regions, free for hospitality.
Download Report
Airbnb used to be cool. What happened? - An open letter to Airbnb with 15 things you need to do if you want to be cool again.
Mar 23, 2023 • Hospitality
How ‘travel aesthetics’ are ruining travel for everyone - Social media is overflowing with picture-perfect travel imagery - a problem for destinations, and for travelers too.
Mar 23, 2023 • Marketing
How the world’s best hotels make you happy - How luxury hotel designers provide that unexplainable sense of relaxation and happiness.
Mar 23, 2023 • Hospitality
Technology hotels should invest in to increase profit - An interview with Tina Markowitz, VP of Digital Marketing Media & Analytics at Cendyn about digitalization in the hospitality industry.
Mar 23, 2023 • Hospitality
Will Google’s rush to join chatbot party with launch of Bard backfire? - Success of AI-powered rivals ChatGPT and Bing Chat has forced its hand, but release brings risks for tech giant.
Mar 23, 2023 • Marketing
... in case you missed it, our Daily Brief March 22, 2023
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