Three notable shifts in group travel - Overcoming new challenges is key to shaping a future where innovation and customer-centric approaches define memorable group travel experiences.

Dec 14, 2023 • Travel

Loyalty worth paying for - While paid loyalty programs in travel are still niche, they represent the most profitable and engaging approach at the pinnacle of the loyalty ladder.

Feb 26, 2024 • Hospitality

Appealing to high-end travelers - Marriott's vice president of ultra-luxury hotels discusses exclusive destinations, thoughtful experiences and emerging trends in luxury travel.

Jun 18, 2024 • Travel

When your next guest is an algorithm - AI agents are taking over travel decisions, forcing hotels to rethink loyalty, visibility, and the very definition of guest experience.

Sep 12, 2025 • Hospitality

ChatGPT becomes a shopping platform - OpenAI pushes into e-commerce with instant checkout and a new merchant protocol.

Oct 1, 2025 • Hospitality

How ChatGPT evolves into an AI operating system - OpenAI's new platform shift brings travel, hospitality, and commerce directly into the chat interface.

Oct 13, 2025 • Hospitality

Fixing group business - Shifting the meetings and events funnel into the modern direct-booking era.

Nov 14, 2025 • Hospitality

Profit becomes the primary KPI in hotel commercial strategy - Rising costs and distribution complexity push hoteliers beyond occupancy and RevPAR toward true bottom-line performance.

Apr 17, 2026 • Hospitality