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Today's Brief

Guests' desires get in the way of hotel profitability - Among the biggest concerns is balancing lean staffing models with the high level of service guests expect.

Feb 2, 2023 • Hospitality

Biden criticizes airlines and hotels for 'unfair fees' - The President took swipes at airlines and hotels as he called on Congress to limit certain extra charges they impose on consumers.

Feb 2, 2023 • Hospitality

How the US fell out of love with flying - Cancelled flights, missing bags and disappearing routes are infuriating passengers - and galvanising a push for tighter regulation.

Feb 2, 2023 • Travel

Cendyn

The Set Collection’s success story with eInsight CRM

See how The Set Collection leverages Cendyn’s eInsight CRM to achieve enhanced guest insights to deliver personalized, memorable experiences across their entire portfolio.

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Airlines plan tech investment boost to drive efficiency - Top priorities for spend over the next three years include cybersecurity initiatives, self-service processes and cloud services.

Feb 2, 2023 • Travel

Corporate travel agency TripActions rebrands as Navan - The company is billing itself as "ushering in a new era" that will "redefine and reset expectations of what business software should be".

Feb 2, 2023 • Travel

FITUR 2023: Recap - Everyone is looking at what’s next in regard to the digital transformation of the guest journey to provide great guest experiences.

Feb 2, 2023 • Hospitality

Meta reports travel was fourth quarter bright spot - Meta’s advertising revenue declined in the fourth quarter, travel and healthcare were the largest bright spots.

Feb 2, 2023 • Marketing

Instagram as we know it is dead - We're in the next evolution of Instagram, where static photos are out, and Reels and Stories are in.

Feb 2, 2023 • Marketing

... in case you missed it, our Daily Brief February 1, 2023

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