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Today's Brief
Guests' desires get in the way of hotel profitability
- Among the biggest concerns is balancing lean staffing models with the high level of service guests expect.
Feb 2, 2023 •
Hospitality
Biden criticizes airlines and hotels for 'unfair fees'
- The President took swipes at airlines and hotels as he called on Congress to limit certain extra charges they impose on consumers.
Feb 2, 2023 •
Hospitality
Shiji Group
Guest Reviews Like Never Before
We analysed a full year's worth of guest review data in five global regions, free for hospitality.
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How the US fell out of love with flying
- Cancelled flights, missing bags and disappearing routes are infuriating passengers - and galvanising a push for tighter regulation.
Feb 2, 2023 •
Travel
Airlines plan tech investment boost to drive efficiency
- Top priorities for spend over the next three years include cybersecurity initiatives, self-service processes and cloud services.
Feb 2, 2023 •
Travel
Corporate travel agency TripActions rebrands as Navan
- The company is billing itself as "ushering in a new era" that will "redefine and reset expectations of what business software should be".
Feb 2, 2023 •
Travel
FITUR 2023: Recap
- Everyone is looking at what’s next in regard to the digital transformation of the guest journey to provide great guest experiences.
Feb 2, 2023 •
Hospitality
Meta reports travel was fourth quarter bright spot
- Meta’s advertising revenue declined in the fourth quarter, travel and healthcare were the largest bright spots.
Feb 2, 2023 •
Marketing
Instagram as we know it is dead
- We're in the next evolution of Instagram, where static photos are out, and Reels and Stories are in.
Feb 2, 2023 •
Marketing
... in case you missed it, our
Daily Brief February 1, 2023
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