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Today's Brief
The future of hotels - Hotels are moving away from the pure ‘people serving people’ model towards a more high-tech low-touch business, and doubling down on digitalization.
May 12, 2023 • Hospitality
Marriott wants everyone to know it’s more than just a hotel chain - The company is taking an educational approach to its advertising to showcase the various experiences across its offerings.
May 12, 2023 • Hospitality
Beyond the hype: The rise of conversational AI in hospitality - ChatGPT was many years in the making, and a direct result of the failures of voice search and chatbots that ushered in this next era of conversational AI.
May 12, 2023 • Hospitality
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Expedia Q2 Traveler Insights: Travel confidence is growing - Travelers are planning further out and are looking forward to mid-year getaways, with many looking to make up for lost travel opportunities.
May 12, 2023 • Travel
CWT to provide content for Booking.com for Business - The partnership provides an expanded offering for Booking.com for Business's small business customers.
May 12, 2023 • Travel
Airbnb looking to AI for "hotel front desk" feature - Hotels have front desks; Airbnb doesn't. That's why the company is looking to build the "ultimate AI concierge" to improve customer service.
May 12, 2023 • Hospitality
Travel costs fell in April, but the dip may be short-lived - U.S. prices for airfare, hotel rooms and rental cars declined in April, according to the consumer price index.
May 12, 2023 • Travel
Travelzoo launching Travelzoo Meta - After months of preparation, Travelzoo Meta is the company’s effort to create the future of travel.
May 12, 2023 • Travel
... in case you missed it, our Daily Brief May 11, 2023
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