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Today's Brief
How to reshape loyalty for a new travel landscape
- McKinsey research finds that experience - far more than tangible, “earn and burn” benefits - is what wins customers’ loyalty.
Nov 29, 2023 •
Hospitality
Revenge travel is here to stay
- New Visa Global Travel Intentions study showcases consumer’s hunger for travel in the post COVID economy, despite rising costs.
Nov 29, 2023 •
Travel
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The wholehearted traveler
- Travelers in 2024 are seeking purpose, meaning, impact, and connection through travel - as a result, they are more open to experiential travel.
Nov 29, 2023 •
Hospitality
Ryanair steps up campaign against OTAs
- Ryanair today stepped up its war of words against online travel agencies by listing firms the budget airline claims are overcharging consumers.
Nov 29, 2023 •
Travel
There's money in hotel parking
- Parking fees are an additional revenue source for hotels, particularly those in urban locations that may not own garages and for those offering valet services.
Nov 29, 2023 •
Hospitality
Google Search Generative Experience's impact on search
- SGE offers users an interactive, conversational approach to search queries, incorporating multimedia elements for a more nuanced experience.
Nov 29, 2023 •
Marketing
Employee experience: Why it's a critical part of tech planning
- With the right technology, hotels can empower and support their team members, synchronizing the guest experience with the employee experience at the same time.
Nov 29, 2023 •
Hospitality
New Mews Kiosk cuts check-in time by a third
- Guests can check-in early, purchase upsells and cut their own room key using the intuitive, streamlined kiosk.
Nov 29, 2023 •
Hospitality
... in case you missed it, our
Daily Brief November 28, 2023
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